Legal

Grievance Redressal

Last updated: June 2026 · Ireu Tech Education Pvt Ltd — POSH Act 2013 · Consumer Protection Act 2019

Commitment

Every voice deserves a response

Ireu Group is committed to resolving complaints, concerns, and grievances fairly, promptly, and transparently. This page outlines who to contact, how to file a complaint, and what to expect. We are bound by the Consumer Protection Act 2019, the POSH Act 2013, and applicable RBI and SEBI regulations for our finance vertical.

1. Grievance Officer

Designated Grievance Officer

Ramya G.K.

Co-Founder & Group Operations · Ireu Tech Education Pvt Ltd

→Email: contactus@ireugroup.com (subject: "Grievance — [Your Name]")
→Postal: Ireu Group, Manyata Tech Park, North Bengaluru, Karnataka — 560045
→Phone: +91 91486 14938 (Business hours: Mon–Sat, 9am–6pm IST)

2. Categories of Grievances

→Academic Grievances: Program quality, curriculum, faculty conduct, certification delays.
→Financial Grievances: Fee disputes, refund delays, billing errors.
→Workplace / Campus Conduct: Harassment, discrimination, POSH Act complaints.
→Service Grievances: Website, events, magazine, or customer service issues.
→Code of Conduct Violations: Reported against students, staff, or partners.
→Data / Privacy Concerns: Requests related to personal data under the DPDP Act 2023.

3. How to File a Grievance

01Email your grievance to contactus@ireugroup.com with subject "Grievance — [Your Name] — [Category]". Include your enrolment/event ID, a clear description of the issue, and any supporting documents.
02Acknowledgement within 2 business days confirming receipt and assigning a reference number.
03Investigation — we will review the matter and may request additional information from you or relevant parties.
04Resolution — we aim to resolve grievances within 30 calendar days. Complex matters (POSH, legal disputes) may take longer; you will be kept informed.
05Appeal — if you are unsatisfied with the resolution, you may escalate in writing to the Founder's Office within 15 days of receiving our decision.

4. POSH (Prevention of Sexual Harassment)

Ireu has constituted an Internal Complaints Committee (ICC) as mandated by the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013. POSH complaints are handled with strict confidentiality by the ICC and are outside the standard grievance timeline — they are governed by the POSH Act's statutory timelines. Contact the ICC directly at contactus@ireugroup.com with subject "POSH Complaint — Confidential".

5. External Escalation

If you remain unsatisfied after exhausting our internal process, you may approach:

→Consumer Forum: District Consumer Disputes Redressal Commission, Bengaluru — under the Consumer Protection Act, 2019.
→SEBI SCORES: For grievances related to the Ireu Startup Fund (AIF Category II) — scores.sebi.gov.in
→National Consumer Helpline: 1800-11-4000
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